Blog posts on respect for peoplePosts selected fromManagement Blog - Engineering Blog - Investing Blog and other blogs - Toyota Execution Not Close to Being Copied
- Cool Workspaces
- Shared Principles for Managing People Engaged in Diverse Tasks
...I do agree that the system within which people are operating determines how they must be managed. There are definitely features of software development that are significantly different than manufacturing scalpels or basketballs or tables. As there is a difference between a surgical team in an operating room, road construction, mining, editing books, investment banking, manufacturing industrial robots, researching new drugs, manufacturing drugs, teaching in a university, maintaining plane engines, coaching an athletic team...
I see universal principles of management (respect for people, customer focus, continual improvement...) that cross all different human enterprises. How those principles should be manifest in a particular situations depend on the work being done, the management system that is in place, the individual people involved, the specific focus of the effort right now... The way those principles are manifest will look very different in all the varied types of organizations we create and the different work and processes used within those organizations.
... continue reading: Shared Principles for Managing People Engaged in Diverse Tasks - People are Our Most Important Asset
ideally the organization would be providing all employees excellent coaching opportunities, all employees would be paid more than fairly, all employees would have the opportunity to develop along their desired plan, all employees would have great leadership, all employees would not be subject to continually annoyance of management system failures, all employees could count on the support of the system when needed…
But in organizations that I have worked for we are have not reached that point. So while working to move the organization closer and closer to that goal, I believe making some extra effort to focus on those people that are helping move the organization in that direction. But it is risky if done without an understanding of systems, variation, psychology, etc. Providing extra coaching, advice and attempting to protect people from the management failures you can’t get fixed seem like pretty safe methods. continue reading: People are Our Most Important Asset - Tilting at Ludicrous CEO Pay
I continue to tilt at the robber barron CEO pay packages. Hopefully, at some point, the people approving these obscene pay packages can be shamed into stopping or replaced by people with some sense of decency. I was taught in the days of robber barrons the business world was seen as an amoral place (morality did not belong in this area of human endeavor) but that over time society decided that in fact morality did apply there. It is hard to reconcile that change with the behavior of CEOs and board approving ludicrous pay packages. continue reading: Tilting at Ludicrous CEO Pay - No Excessive Senior Executive Pay at Toyota
Toyota’s 32 top executives received just over $12 million in salary. Toyota made something like $13,000,000,000 in profits. With the top 32 executives getting about $20,000,000 that is .15% of earnings. Even if there are some other benefits not included in the total that .15% figure for the top 32 executives doesn’t really compare to ludicrous pay of many CEOs in the USA. Toyota has a different paradigm than the others (they believe in the organization as a system not hero worship practiced by USA companies to justify ludicras executive salaries). continue reading: No Excessive Senior Executive Pay at Toyota - Failure to Address Systemic SWAT Raid Failures
- Focus on Customers and Employees
- The Joy of Work
We spend much of our life at work: we deserve to have pride in what we do and even enjoy it (shocking I know). Read the respect for people posts for some ideas on how to make your workplace better. continue reading: The Joy of Work - Respect for People – Understanding Psychology
I see building improvement capacity of the organization, which largely means building the capacity of the people, as an extremely important focus of improvement efforts. It is, at times, important to slow down the pace of change to ensure that people can adopt and incorporate the new concepts fully. If not, the improvements tend to only take effect on the surface.
Improvements in results are important but it is also critical to have management improvement concepts adopted as the natural way of doing business. continue reading: Respect for People – Understanding Psychology - Communicating Change
I believe the best way to communicate such changes is to explain how they tie into the long term vision of the organization. This requires that such a vision actually exists (which is often not the case). Then all strategies are communicated based on how they support and integrate with that vision. In addition that communication strategy incorporates an understanding about what weaknesses with past practices are addressed by this new strategy... continue reading: Communicating Change - Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better Management Practices
That kind of experience could not have happened if management wasn’t willing to listen to the workers and wasn’t willing to say to the workers “you have brains and you have ideas and why don’t you go out and see if you can solve it and I will back you up. And that is what they did
Bill on creating jobs people want to do:
If they are going to work with the attitude that part of my job is to figure out how we can make things work better around here it adds another challenge to the job which makes the work more fun and more enjoyable. It all points in the same direction it seems to me. These methods do feed into making jobs more interesting and morale going up and the job being better.
continue reading: Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better Management Practices - How to Successfully Lead Change Efforts
In order to lead efforts to improve the management of an organization understanding how people will react to change is critical. For that reason I have written about change management often on this blog since I started publishing it in 2004.
In, Why Do People Fail to Adopt Better Management Methods?, I wrote:
It seems that if there were better ways to manage, people would adopt those methods. But this just isn’t the case; sometimes better methods will be adopted but often they won’t. People can be very attached to the way things have always been done. Or they can just be uncomfortable with the prospect of trying something new.
Leading change efforts requires paying attention to the existing conditions: the culture, the motivation to adopt this change and/or the motivation to resist it, the history of change where the change is being attempted and the reasons the change is desired (by at least you and hopefully others). And then you need to build a case for the change and manage the process. continue reading: How to Successfully Lead Change Efforts - Deming on Management: Psychology
Within Deming’s SoPK the psychology component includes an appreciation of:
- how will people are influenced by management policies (for example, targets or a culture of blaming individuals)
- the innate desire people have to take pride in their work
- how people resist change (and how to reduce that resistance)
- confirmation bias (one way our brains can lead us astray)
- what drives people to behave as they do
- and much more - continue reading the rest of the post to learn more...
continue reading: Deming on Management: Psychology - Human Resources in the Post Deming Era
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